Returns or Exchanges

1.1 Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

1.2 Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

1.2.1 the returns or exchanges policy applies;

1.2.2 the merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

1.2.3 the packaging of the merchandise must be in the condition in which it was delivered to you; and

1.2.4 a request for return or exchange is sent to our customer service representative via Live Chat and the merchandise is returned to the supplier through free pick up from us at the delivery address within a limited period specified by the supplier or through other means.

1.3 You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

1.4 You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.